Remitly

Company Overview

Remitly is a digital remittance company founded in 2011 in Seattle, Washington, USA. The company provides fast, transparent, and affordable cross-border money transfers, primarily serving immigrant communities sending funds to family and friends worldwide. Remitly serves millions of customers and supports transfers to over 170 destination countries, focusing on financial inclusion and secure international payments.

Headquarters & Contact Information

Headquarters Address Remitly, Inc. 1111 3rd Avenue, Suite 2100 Seattle, WA 98101 USA

General Customer Service Web Support & Live Chat: Remitly Help Center Email: service@remitly.com Phone (US): +1 (888) 736-4859 / +1 (206) 535-6152 Support hours (example): 7:00 AM – 7:00 PM Pacific Time (verify local availability by corridor)

Social Facebook, X (Twitter), Instagram, LinkedIn (see Remitly official site for links)

Global Network & Reach

Remitly enables transfers from multiple sending countries (including the United States, Canada, United Kingdom, Australia, and key EU markets) to recipients in over 170 destination countries. The platform supports more than 100 currency pairs and multiple payout methods depending on destination and corridor.

Corridor Coverage & Supported Countries

Remitly supports a wide range of popular corridors. Typical high-volume corridors include:

• US → Philippines (USD → PHP): instant bank deposits and nationwide cash pickup options
• US / UK / Canada → India (USD/GBP/CAD → INR): instant INR bank deposits in many corridors
• US → Mexico, Nigeria, Kenya, Ghana, Bangladesh, Vietnam, Pakistan, and Latin America

Payout partners, delivery methods, and availability may vary by country and are checkable in the Remitly app or website in real time.

Service Features

• Transfer Methods: bank deposit, cash pickup (partner locations), mobile wallet, debit card, credit card, and home delivery where available
• Network Scale: access to hundreds of thousands of payout locations via local partners (corridor dependent)
• Speed & Options: economy and express transfer speeds with estimated delivery windows and locked exchange rates for express transfers
• Full Transparency: fees and total cost displayed before confirmation
• Tracking & Notifications: real-time transfer tracking and SMS/email updates
• Financial Inclusion: partnerships with local banks and microfinance institutions to expand payout access
• Mobile & Web Experience: full functionality for sending, managing, and tracking transfers via app and website

History & Ownership

• Founded in 2011 in Seattle, Washington
• Publicly listed company (NASDAQ: RELY)
• Focused on digital-first remittance solutions, expanding product set and corridor coverage since launch

Regulatory & Compliance

• Registered as a Money Services Business with the U.S. Department of the Treasury (FinCEN) and licensed as a money transmitter in U.S. states where required
• Regulated by the Financial Conduct Authority (FCA) for UK operations and holds licenses or registrations in the EU, Australia, and other jurisdictions as required
• Employs anti-fraud systems, encryption, and data protection measures in line with regulatory expectations

Achievements & Social Impact

• Billions in remittances processed since inception, serving millions of customers globally
• Recognized for rapid customer growth, mobile-first transfer technology and contributions to financial inclusion
• High user ratings across major review platforms and app stores
• Ongoing product expansion into adjacent financial services in select markets

Customer Support

• Multilingual support via live chat, email, and local helplines where available
• Extensive online help center and self-service resources
• Support availability varies by corridor; many corridors offer seven-day support and local time coverage

Notable News & Updates

• Expanded payment corridors and payout partnerships in recent years, including growth across Africa, South America, India, and the Philippines
• Continued platform improvements such as enhanced security features, expanded mobile money acceptance, and faster payout guarantees in key corridors