About this Provider
Xoom (A PayPal Service)
Company Overview
Xoom is a digital money transfer provider and part of PayPal, enabling people to send money, pay bills, and reload phones worldwide. Founded in 2001 in San Francisco, Xoom quickly grew as a disruptor in speedy, secure online remittances. Since being acquired by PayPal in 2015, Xoom is deeply integrated with PayPal and trusted by millions of users[56][57].
Headquarters & Contact Information
-
Address:
2211 North First Street, San Jose, CA 95131, USA (PayPal HQ)
425 Market Street, 12th Floor, San Francisco, CA 94105, USA (Xoom Founding HQ) -
Customer Service:
- Web Portal: Xoom Help Center
- Contact Form: Support Contact
- Phone (US): 1-877-815-1531 | 9 AM–9 PM ET, 7 days
- Global Numbers: UK (+44 207 949 4438), Spain (+34 91 835 1053), Australia (+61 02 91693218)
- Email (Fraud/Security): phishing@xoom.com; spam@xoom.com
-
Social:
Corridor Coverage & Supported Countries
Xoom supports outbound transfers from the US, Canada, most EU countries, and the UK to 130+ destination countries.
Transfer methods include bank deposit, cash pickup, mobile wallet, bill pay, and home delivery (select areas).
Most Famous Corridors:
- US → Mexico (USD→MXN)
- US → India (USD→INR)
- US/UK/Canada → Philippines (USD/CAD/GBP→PHP)
- Other key corridors: US → China, Brazil, Colombia, Vietnam
Service Features
- Bank deposit, cash pickup (350k+ locations via partners), mobile wallet, bill pay
- Instant/same-day delivery for major payout partners
- Clear pricing: upfront fees, FX rates, delivery totals
- Web, app, and PayPal integration for funding and tracking
- Bill payment for relatives (Mexico, Philippines, India)
- Mobile airtime top-up in select countries
Regulatory & Compliance
- US money transmitter, regulated by state authorities
- PayPal Holdings, Inc. is the parent (NASDAQ: PYPL)
- Secure: 24/7 fraud monitoring, advanced encryption, user authentication
- Global compliance with host country rules
Achievements & Social Impact
- 15+ years of digital remittance leadership
- Trusted by millions, especially in immigrant communities
- Known for pioneering digital-first remittance
- High consumer satisfaction, strong presence in primary corridors
- Financial inclusion efforts with local partners
Customer Support
- Multilingual phone/chat/email support
- Online FAQ, resource library, security center
- Dedicated fraud and safety support channels
Notable News & Updates
- Expanded PayPal integration for instant delivery
- Added payout options in Africa and Asia, 2025
- Biometric verification, real-time notifications, fee reductions in major corridors